Frequently Asked Questions

Where are you?

Unit 1 / 349 MacDonnell Road, Clontarf Qld 4019 - About 45mins from Brisbane CBD

Do you have a store in Sydney/Melbourne?

No, we are a small family business located only in Clontarf, Bisbane, QLD. Thats why were the only one stop cultural shop.

When will my parcel arrive?

Dispatch time is approx. next business day. Standard Shipping is approx. 3-7 business days for delivery time and Express Shipping is approx. 1-3 Business Days for delivery. All Orders go via Insured Australia Post. Purchase advices is soonest order soonest dispatch. Tracking number is provided upon dispatch for your convenience

What are your trading hours?

Monday - Friday 8:30am - 5:00pm and Saturdays 9:00am - 2:00pm

Do your products pay royalties to the artist?

We guarantee the authenticity of our products that are ethically sourced and royalty paid.

This website is owned and operated by Dreamtime Kullilla-Art, from here on referred to as “we” “us” and “our”. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions.

We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.

Compliance with Terms and Conditions

You agree to be bound by these Terms and Conditions when you submit an Order to Dreamtime Kullilla-Art using the online Order Form.

Registered Site Members

You may use the services provided on this website as a registered site member.
To become a member you must complete registration by providing your name and address, telephone number, a valid email address and nominate a password.
If you do not provide accurate and complete details we may not be able to activate your membership or supply products to you. You agree to keep your membership details current at all times by accessing your account via the website.
We only permit one registration per email address.

Privacy

We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

Website Services

Unless otherwise stated, all prices are quoted in Australian Dollars (AUD) and where applicable, are inclusive of Goods and Services Tax (GST) for all sales within Australia. We endeavour to ensure that all prices on our website are current.
We reserve the right to amend our prices at any time.

Ordering Process

You may place an Order through the Website by submitting the electronic Order form on the Website.
By completing and submitting the electronic Order Form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell.

Acceptance or Rejection of Order

Dreamtime Kullilla-Art reserves the right to accept or reject your Order.
In the event that we reject your Order we will notify you of this within five (5) Business Days after the placement of the Order.
Where we reject an Order and the payment has already been processed, we will refund any money paid to us in respect of that Order and make reasonable endeavours to process the refund within five (5) Business Days.

Order Cancellation Due To Error

Dreamtime Kullilla-Art makes every reasonable effort to ensure that we are presenting accurate information on our website.
In the event that a product is listed at an incorrect price or with incorrect description or image due to a typographical error or similar oversight, Dreamtime Kullilla-Art reserves the right to cancel the transaction whether or not the order has been confirmed and payment made to us.
If payment has been made to us we will immediately refund the amount paid by reversal of the initial payment.

Product Descriptions

We strive to ensure that our products are described as accurately as possible on our website; however we do not warrant that the description is accurate. Where we become aware of any incorrect description, we reserve the right to correct any error or omission.
Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour or that any given image will reflect or portray the full design or options relating to that product.

Product Returns and Refunds

Our first priority is your satisfaction. If your item is faulty upon arrival or is not as described, we will gladly exchange the item or refund to you the value of the item.
Returns are subject to us receiving the item back within 10 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Freight and Shipping

When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
Shipping charges apply as are set out on our website. We reserve the right to amend these charges from time to time.
Delivery of your ordered product/s will be as set out on our website. Title in the goods passes to you when we have accepted your offer to purchase and payment has been received.

Insurance

Dreamtime Kullilla-Art takes no further responsibility for the delivery of the order (ie lost or damaged) once we have a receipted proof of postage if no insurance is selected. We take every precaution to package the order carefully and sufficiently however we will not be responsible for any Third Party mishandling of orders.

Import Duties

Some countries impose import duties on goods brought into that country. It is your responsibility to determine what duty or tax you may have to pay to your Government for the import of goods ordered from us. We are not responsible for any customs brokerage fees or import taxes.

Availability of Goods

Although we strive to keep an accurate amount of stock on hand, you acknowledge that from time to time a product on our website may be unavailable due to unforeseen circumstances. We will endeavour to contact you within 5 business days to arrange a full refund, replace the item with a comparable piece in a similar price range or come to an alternative arrangement.
In the case of a full refund, the receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund.
We reserve the right to remove any product displayed on our website from sale either temporarily or permanently at any time without notice.

Payment Types

You can pay for your Order by any of the methods specified on the electronic Order Form on our website.

Jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of the Queensland and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Queensland and you agree to submit to the jurisdiction of those Courts.
If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Indemnity

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
When you visit our website, we give you a limited licence to access and use our information for personal use.
You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

Intellectual Property Rights

The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

Statutory Guarantees and Warranties to Consumers

Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees. Attached to the Standard Terms and Conditions are:-

Schedule 2 of the C&C Act; and
those statutory guarantees, all of which are given by us to you if you are a consumer.

If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-

We will repair or replace the goods or any part of them that is defective; or
Provide again or rectify any services or part of them that are defective; or
Wholly or partly recompense you if they are defective.

Disclaimers

Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Hyperlinks

This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
Linking our website is not permitted. We reserve the right to serve you with notice if we become aware of such linking.